Excellent Customer Service Award 2015

Serenity International Dental Clinic is pleased to announce that we have been honored with the Excellent Customer Service Award for 2015. This award recognizes our clinic’s dedication to providing exceptional patient experiences that go beyond clinical treatment to encompass every aspect of the patient journey.

About the Award

The Excellent Customer Service Award evaluates dental clinics on the quality of their patient interactions, communication, responsiveness, and overall service experience. Unlike clinical awards that focus solely on treatment outcomes, this recognition highlights the importance of how patients are treated as individuals throughout their dental care journey.

The evaluation criteria include:

Responsiveness to patient inquiries and appointment requests
Communication quality during consultations, treatment planning, and follow-up
Patient comfort including clinic environment, waiting times, and staff attentiveness
Transparency in pricing, treatment options, and expected outcomes
Post-treatment support and follow-up care
Patient satisfaction as measured through verified reviews and feedback

Why Customer Service Matters in Dentistry

Dental care can be a source of anxiety for many patients, and this is especially true for international patients seeking treatment in a foreign country. At Serenity International Dental Clinic, we understand that outstanding clinical skills alone are not enough. Patients need to feel welcomed, informed, and supported throughout their entire experience.

Our Approach to Patient Care

From the moment a patient contacts our clinic, our team works to create a seamless, stress-free experience:

Initial contact: Our English-speaking coordinators respond promptly to inquiries and provide clear, helpful information about our services and pricing.
Before arrival: We offer virtual consultations, provide accommodation recommendations, and help patients plan their treatment timeline.
At the clinic: Patients are greeted warmly, offered refreshments, and given a thorough explanation of their treatment plan before any work begins.
During treatment: Our dentists explain each step of the procedure, check on patient comfort regularly, and ensure patients feel in control throughout.
After treatment: We provide detailed post-care instructions, follow up to check on recovery, and remain available for questions even after patients return home.

Our Team Makes the Difference

This award is a direct reflection of the people who make Serenity International Dental Clinic what it is. Our patient coordinators, dental assistants, reception staff, and dentists all share a genuine commitment to patient well-being. Many of our team members speak multiple languages, including English, French, and Vietnamese, ensuring clear communication with our diverse international patient base. Our team is led by Dr. Emily Nguyen, whose patient-first philosophy shapes every interaction. This same spirit of care drives our community involvement, including the Happy Smile Charity 2018 event and our ongoing efforts to support those in need. We are always looking for talented people to join us – see our customer support staff recruitment page for current openings.

Building on This Achievement

The Excellent Customer Service Award motivates us to continue improving. We regularly review patient feedback, conduct team training sessions, and update our service processes to ensure every patient receives the highest quality experience. This commitment was further recognized with our Platinum Certificate for Excellent Dental Services. Our goal is simple: every patient who walks through our doors should feel confident, comfortable, and well-cared-for.

Thank You

We thank our patients for their trust and their feedback, which made this recognition possible. We thank our dedicated team for their daily commitment to excellence. And we look forward to welcoming new patients to experience the level of service that earned Serenity International Dental Clinic this award.

Visit us at 16 Chau Long, Ba Dinh, Hanoi, or contact our team to learn more about our services.

Global Patients’ Choice Award 2015 — Another prestigious recognition earned by our clinic in the same year
Gold Award from Global Clinic Rating — Independent third-party recognition of our clinical quality
Platinum Certificate for Excellent Dental Services — The highest tier of recognition from Global Clinic Rating
About Us — Learn more about Serenity International Dental Clinic’s mission and values
Patient Reviews — Read verified reviews from patients around the world
Why Choose Serenity IDC Vietnam — What makes our clinic a trusted choice for international patients
Happy New Year 2015 — Celebrating the year we earned this award
New Year Holiday 2019 Announcement — Holiday schedule updates from our team
Re-opening in Ho Chi Minh City — Expanding our award-winning services to southern Vietnam
Amalgam Safety: What You Need to Know — Patient safety standards behind our service excellence
Dental Implants: Your Best Option — One of the services our patients rate most highly